KMS ASSIST^® Star Support Programs provide you the service you need to optimize the productivity and performance of your membrane system. Programs are tailored to meet specific customer needs and budgets, and all the programs are customizable. By relying on KMS trained Field Service specialists you gain access to the most current and thorough knowledge of your membrane system and the best ways to keep it functioning efficiently. When you do have a problem, our team helps you solve it quickly. So if membrane system uptime is important to you, check out our Star Support Programs.

All KMS ASSIST^® Star Support Programs provide the following benefits:
• Reduce downtime throughout your process
• Provide troubleshooting assistance
• Correct small problems before they escalate
• Keep established quality standards up to par
• Protect your reputation and your investment in your system

All KMS ASSIST^® Star Support Programs include the following features:
• Troubleshooting assistance
• Help line for troubleshooting assistance over the phone *
• Help line to answer questions about membranes and membrane technology *
• Parts identification and ordering assistance
• Discounted rates on field service not covered by the program
• Discounted spare parts pricing

The following options apply to all KMS ASSIST^® Star Support Programs:
• 24/7 response by a KMS service specialist knowledgeable about your system with dial up access to your PLC and/or HMI * capabiities
• Scheduled visits (annual, biannual, or quarterly)
• Membrane autopsy service (determines the failure mechanism of any membrane)
• Cleaning study service
• Update of your system P&ID and a review of your operating procedures to ensure they are current
• Annual or seasonal training
• New-hire training
• Custom training is tailored to meet your company’s needs and requirements

* Only available in the USA.

1-Star 24/7 Support Program - around the clock telephone diagnostic support knowledgeable on your system
2-Star Remote Monitoring and Data Acquisition - Polling Support Program - remote monitoring for process parameter excursion notification and failure prevention
3-Star Remote Monitoring and Data Acquisition - SCADA Support Program - remote monitoring for process parameter excursion notification, failure prevention, and full SCADA analysis capability to keep your membrane system operating efficiently
4-Star Service and Maintenance Program - customized on-site maintenance and support
5-Star MSD Membrane System Diagnostic Support Program - a full audit of your membrane system with corrective actions and recommendations to enhance system performance

Wondering how one of the Star Support Program's differs from the other?
Take a look at our Star Support Programs Comparison Matrix. 

All work will be undertaken in accordance with KMS Standard Terms and Conditions of sale, a copy of which is available on request. Annual, Bi-annual or Quarterly KMS ASSIST^® Service Plans are available for ongoing specialized KMS Support.

PLEASE NOTE:
If you are not currently participating in a KMS ASSIST^® Star Program or any other KMS agreement - any KMS services, maintenance, and replacement parts will be billed at list price.

KOCHKLEEN^® Membrane Cleaners and KOCHTREAT^® Antiscalants
Koch Membrane Systems can supply a full range of cleaning and pretreatment chemicals formulated specifically for membranes and membrane plants. Regular use of KOCHKLEEN^® Membrane Cleaners and KOCHTREAT^® Antiscalants will help prolong membrane life and protect your process.

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