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Koch Membrane Systems offers a range of services and support products to meet your needs. KMS not only develops the finest filtration membranes, builds custom and engineered systems for a broad array of industries and applications but also provides a superior line of membrane cleaners and antiscalants. In addition, there are links on each product family and application screen that provide valuable information from a technical and educational perspective. Built-in Support Your KMS product comes with some great support tools to help you get started. Even our manuals come with detailed instructions to help you use your product effectively. Whenever you have a question, just call your local office. KMS Global Offices Customized to meet all your requirements: Maximize your system performance with KMS ASSIST® Service and Maintenance Programs. Choose from the following to learn more about: Field Service maintenance checks; Star Support Program for system issues; Membrane Cleaners and Antiscalants; Replacement Parts and Membranes; Training; Troubleshooting and Emergency Response and Assistance. Can't find what you need? Get an email response from our corporate office to your technical or customer service questions. info@kochmembrane.com Technical Support KMS ASSIST® Help Line - A dedicated technical support line that includes:Immediate and Long-Range KMS telephone Troubleshooting staffed by KMS Field Service Engineers. Using the KMS technical support network gives you direct access to our most experienced KMS Field Service Engineers and local Technicians: • In the United States, call +1-978-694-7050 • In Europe, call +44-178-527-2500 For KMS ASSIST® Field Service, call +1-978-694-7050 during normal business hours, EST. Coverage will also be available after normal business hours, however it is a paid service charge or may be covered under your KMS contract. If you need chemicals or spare parts, call customer service 1-800-343-0499. Technical Literature Browse our literature download section and download data sheets, case bulletins, application bulletins, or brochures and access the information you need for success. How to Order Replacement Parts Call Customer Service at, 1-800 343-0499, and they will give you price and delivery information. They are highly trained and if they can't help you right away, you will be referred to Engineering Services for assistance. KMS Parts are designed for use with KMS Systems. **************************** Literature Downloads |
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Koch Membrane Systems, Inc. 850 Main Street, Wilmington, Massachusetts, USA 01887-3388 Telephone: 1-888-677-5624 Telephone: +1-978-694-7000 Fax: +1-978-657-5208 E-mail: info@kochmembrane.com General Conditions & Legal Notice KMS Standard Terms and Conditions of Sale © Copyright 2004-2008 Koch Membrane Systems, Inc. |
